Customer Service

We offer free returns for all customers. If you do wish to return an item(s) please, follow these steps:

Access to the following link: gant.co.uk/returns

Fill all the data requested. You will find the information needed in the Order Summary on your GANT profile.

After completing all steps, you will receive a QR code in your email.

You can either show the QR code at your local Post Office or request a free home collection.

Once we have your return, please allow up to 7-10 days for us to process it.

You will receive an email confirmation from us once your request has been completed.

For returns to the Republic of Ireland, please contact Customer Service to receive free returns and customs labels with further details on the return process via Parcelforce.

We have extended our return policy during the Christmas period. For items purchased from November 14, 2024, we will accept returns until January 14, 2025. 

We offer free returns for all orders. All returns must be unused/unworn and in their original condition.

Women's swimwear will come with a hygiene sticker to facilitate trying it on. All swimwear must be tried on over underwear.

For hygiene reasons, we do not accept returns of underwear.

Returns will only be accepted on fragrances that are unopened, in their original condition and with all packaging intact.

Our available shipping options are:

- Standard Delivery (Evri) – 5-7 Business Days

- Next Day delivery (DPD) – 1-2 Business Days

Additional shipping information:

Our order cut-off time for Next Day delivery is 6 pm. Orders placed after this time will be dispatched the following working day.

All orders must be signed for upon delivery.

Not going to be in? Use DPD's 'Pickup' service at checkout and have your order delivered to your local pickup point for collection. Or select our Click and Collect option at checkout to collect your order from your local GANT store.