Privacy Policy
Gant (“We”) take the private life of the persons who visit our online store www.gant.co.uk (the “Website”) and Gant physical stores (the “Stores”) very seriously and, more generally, the private life of persons (“You”) who send us their Personal Data (term defined below) when they interact with our brand.
This privacy policy forms an integral part of the Terms and Conditions of Sale. It applies each time that you send your Personal Data to Gant and to all the processing that Gant may apply to this data.
Therefore, you explicitly agree to the use of your Personal Data in line with this privacy policy when: you place an order on the Website; make a purchase in one of our Stores; create your customer account; participate in a competition; contact our customer service; agree to receive marketing communications from us; and, more generally, when you browse on and/or connect to our Website or when you interact with Gant in any way whatsoever.
We reserve the right to amend our privacy policy at any time, whilst complying with the current legislation in terms of personal data protection. In the event of an amendment, you will be informed by all appropriate means.
The company Gant UK Ltd (“Gant” or “We”), located at Floor 2, Holborn Gate, 26 Southampton Buildings, London WC2A 1AN, United Kingdom, registered number no. 2474645, is the Data Controller in relation to your Personal Data.
We undertake to process your Personal Data securely and in full compliance with the applicable regulations in France and the European Union in relation to personal data protection (“Applicable Regulations”), in particular, including:
- The French Data Protection Act no. 78-17 of 6 January 1978 and any amendments and updates;
- EU regulation 2016/679 of the European Parliament and Council dated 27 April 2016 in relation to the protection of physical persons as concerns the processing of Personal Data (“GDPR”) and any other subsequent text, including its implementing provisions;
- The texts adopted within the European Union and the local laws applicable to Personal Data, if appropriate;
- The texts and decisions originating from regulatory authorities, in particular the French Data Protection Agency (Commission nationale de l’informatique et des libertés (“CNIL”)).
In order to guarantee compliance with the Applicable Regulations and provisions of this privacy policy, we have appointed a Data Protection Officer.
This officer can be contacted in relation to any queries concerning your Personal Data, by sending us your request [by email at the following address: uk.customerservice@gant.com or by using our contact form and by selecting the contact reason "General" and category “Personal Data”].
The term “Personal Data” means any information about you that can identify you either directly or indirectly.
Therefore, we may collect:
- your title, first name and surname;
- postal address and telephone number;
- email address;
- bank card numbers collected when placing your order and processed by the banking service providers responsible for managing our payments;
- login and password;
- date of birth;
- correspondence by email, web chat or through social media sites and/or telephone conversations with customer services, as well as any other data that enables the relationship with our customers to be monitored;
- your image taken by video surveillance camera present in our Stores, if applicable;
- cookies and other tracking software that collect the data mentioned in the section “WHAT IS YOUR COOKIE MANAGEMENT POLICY?”, as well as IP addresses and other information that enables you to be identified and that you make available to us at any time;
- any other information that enables your identification and that you make available to us at any time (through social media sites, our web chat function, etc.).
If you connect to our Website through Facebook or Google authentication, Facebook or Google will send us personal information about you, in accordance with the settings that you have configured on Facebook or Google, at the email address that you have entered on Facebook or Google.
We can collect your Personal Data when you:
- visit our Website;
- connect to or create an account on our Website or in one of our Stores;
- place an order on the Website, in one of our Stores or by telephone;
- return an order;
- subscribe to our Newsletter;
- take part in a competition organised by us or through one of our partners;
- submit a complaint, ask a question or send us a comment;
- communicate your Personal Data via the Website or by any other means whatsoever;
- interact with us via our official social media sites;
Furthermore, we use cookies and other tracking software. To obtain further information about this, we invite you to visit the section “WHAT IS YOUR COOKIE MANAGEMENT POLICY?”.
On the basis of the contract between you (the Customer) and Gant, and as a result of our legal obligation, our legitimate interest and, after having obtained your consent, we may process your Personal Data for the following purposes:
| PURPOSE OF THE DATA PROCESSING | REASON FOR THE DATA PROCESSING |
| Fulfilling orders placed on the Website, by telephone or in our Stores | Fulfilling the contract made between a Customer and Gant |
| Managing customer relations (telephone, emails, web chat), account creation, order tracking, returns and refunds | Fulfilling the contract made between a Customer and Gant |
| Managing customer complaints or product-related queries (guarantee) | Fulfilling the contract made between a Customer and Gant |
| Managing loyalty program | Fulfilling the contract made between a Customer and Gant |
| Managing payment operations and invoicing | Fulfilling the contract made between a Customer and Gant |
| Implementing anti-fraud measures | The legitimate interest of Gant |
| Managing deliveries | Fulfilling the contract made between a Customer and Gant |
| Managing complaints or queries about our products or our brand | The legitimate interest of Gant |
| Managing game contests and events | Fulfilling the contract made between a Customer and Gant |
| Managing and improving the customer account service, in particular by offering new functionalities or new services | The legitimate interest of Gant to improve our service offering |
| Managing customer satisfaction through customer surveys on products and about the performance of our customer service team | The legitimate interest of Gant to improve our products and services |
| Recording communications between customer services and the customer by telephone or web chat for the purpose of improving the service | The legitimate interest of Gant to improve the quality of our service offering |
| Statistics and analysis operations, as well as customer selection and segmentation operations, in order to get to know our customers better | The legitimate interest of Gant to understand its customers better and, in particular, to adapt its offers to customers |
| Developing and improving the Website | The legitimate interest of Gant to improve our service offering |
| Managing requests in relation to exercising your rights | Legal obligation |
| Sending targeted special offers about new or existing services by electronic means (emails, push notifications or on the Website, social media sites or other internet sites), by telephone (calls and texts) or in our Stores | Customer Consent |
| Sending special offers about products and services by post | Customer Consent |
| Measuring how often a customer visits our Websites (mobile and desktop) | Customer Consent |
| Ensuring the availability of sharing tools on social media sites | Customer Consent |
| Analysing customer habits on the Website or in our Stores, as well as their reactions to marketing campaigns, in order to improve and personalise products and services, and to propose them in the form of marketing communications and/or adverts | Customer Consent |
| Personalising the experience of browsing the Website and the adverts proposed by us and by our partners on our Website or third-party websites, depending on the customer preferences | Customer Consent |
When placing your order, either directly on the Website or in our Stores, you can subscribe to our Newsletter and therefore choose to stay regularly informed about offers proposed by the Website and/or Stores.
You have the possibility of unsubscribing at any time by clicking on the unsubscribe link at the bottom of each newsletter or by sending your request [by email at the following address: uk.customerservice@gant.com or by using our contact us and by selecting the contact reason "General" and category “Personal Data”].
We may send all or part of your Personal Data to the following entities:
1. different companies within the Gant Group, as well as to our franchises, approved suppliers or distributors, who will be able to use your Personal Data solely for sending you information and special offers about new or existing Gant products, subject to having obtained your consent;
2. some of our service providers who, on our behalf and on our instruction, process your Personal Data in order to help us to perform the following services:
- Fulfilling your order, including the preparation and delivery of your items;
- Completing your payment securely;
- Performing anti-fraud checks and debt recovery, if applicable;
- Sending marketing emails and push notifications;
- Storing your Personal Data set;
- Personalising our Website, depending on your preferences;
- Managing the web chat, telephone calls and possibly recording these;
- Managing letters sent by post;
- Performing maintenance and technical development operations for the Website and Gant IT systems;
- Gathering customer feedback;
- Analysing your use of the Website, with a view to improving its quality and efficacy.
Please be aware that the entities we send your Personal Data to are bound by a privacy contract, as well as having to comply with the Applicable Regulations concerning the protection of your Personal Data.
Your Personal Data is stored within the European Economic Area (“EEA”), that is to say, the 28 Member States of the European Union, as well as Norway, Iceland and Liechtenstein), where our Website servers are hosted.
Some service providers or subcontractors who we send your Personal Data to, as indicated in the section “WHO DO YOU SEND MY PERSONAL DATA TO?”, are located outside the EEA and sometimes in countries that are not recognised by the European Commission as benefiting from an adequate level of data protection. In this case, in accordance with the Applicable Regulations, we will undertake to:
- draw up a cross-border data flow agreement with these companies; this agreement shall comply with the contractual clauses of the European Commission, or
- collaborate with companies that have Binding Corporate Rules (BCR) enabling cross-border data transfers.
- You can obtain further information on this subject and, if required, obtain a copy of the cross-border data flow agreements signed with our partners, by sending your request [by email at the following address: uk.customerservice@gant.com or by using our contact form and by selecting the contact reason "General" and category “Personal Data”].
We have established internal procedures in order to guarantee the security of your Personal Data during its use, transfer or storage. We also ensure we maintain the procedures we have established in order to guarantee these comply with the Applicable Regulations.
These security procedures mainly include:
- signing a contract with our service providers and subcontractors, when we require their services, notably to make the Website and its content available to you, or to fulfil your orders (including telephone orders), through which they undertake to comply with their contractual obligations in ensuring adequate protection of the Personal Data to which they have access;
- limiting access to your Personal Data to employees who are bound by a duty of confidentiality, and to whom access to your Personal Data is necessary in order to provide you with products and services and/or which are justified in performing their role;
- implementing precautionary measures to protect your Personal Data against its destruction, loss or alteration, and to prevent any unauthorised access to your Personal Data;
- storing your Personal Data on servers offering the full range of available security guarantees. The data is stored in compliance with the Applicable Regulations for the period of time stated in “HOW LONG IS MY PERSONAL DATA KEPT FOR?”. The periods of time mentioned do not exceed the duration that is necessary for fulfilling the purposes stated in the section “WHY DO YOU COLLECT MY PERSONAL DATA?”.
In accordance with the Applicable Regulations, you have the option to exercise the following rights:
- The right of access to your Personal Data;
- The right to rectify and the right to delete your Personal Data (right to oblivion);
- The right to limitation concerning the processing of your Personal Data;
- The right to portability of your Personal Data;
- The right to oppose the processing of your Personal Data;
- The right to define the guidelines in relation to the fate of your Personal Data after your death.
In order to exercise these rights, you can contact us either:
- by writing to us [by email at the following address: uk.customerservice@gant.com or by using our contact form and by selecting the contact reason "General" and category “Personal Data”].
- or by sending us a letter, enclosing a copy of your identity document, addressed to the Legal Department, at the following postal address: Gant UK Ltd, Floor 2, Holborn Gate, 26 Southampton Buildings, London WC2A 1AN, United Kingdom.
You also have the right to submit a complaint to a competent regulatory authority.
When you visit the Website, we can place small pieces of information on your computer, known by the name “cookies”, which are stored by your internet browser on your hard disk. In particular, these cookies enable us to:
- Ensure our Website is functioning correctly and to improve your online shopping experience;
- Analyse our traffic and optimise the performance of our Website;
- Propose content that is personalised and adapted to your centres of interest;
- Propose targeted adverts both on and off our Website, in particular, on social media sites, as well as adverts depending on your location;
- Ensure the connection to our Website via social media sites or other third-party sites.
Use of Microsoft Clarity:
We use Microsoft Clarity to obtain information about your use of our website, e.g. which parts of a website you find particularly interesting or how you navigate between pages. This allows us to analyze and regularly improve our offering and make it more interesting for you as a user. For this analysis, the aforementioned basic data, such as cookies, data on the device/browser, IP addresses and website or app activities, timestamps are stored on your device and used with an ID that contains personal information about usage.
We conducted a contract with Microsoft for the use of the tool. Microsoft assesses itself as an independent data Controller, so that we are only responsible for the internal processing of statistical data, but Microsoft is independently responsible for other data processing. It is also possible that Microsoft and its partners process and evaluate the collected data, including for advertising purposes, for which Microsoft is responsible. The information obtained about your use of our website is transferred to a Microsoft server in the United States and processed there. Microsoft has signed up to the EU-US Privacy Framework for such cases.
The legal basis for the processing of the information (which takes place for a maximum of 13 months) is your consent (Art. 6 para. 1 sentence 1 lit. a DS-GVO), i.e. the integration only takes place with your consent. You can revoke your consent at any time without affecting the lawfulness of the processing up to the point of revocation. The easiest way to revoke your consent is to use our Consent Manager.
Further information about the scope of services provided by Microsoft Clarity can be found at. Microsoft provides more detailed information about data processing in its privacy policy at the following address: https://privacy.microsoft.com/en-us/privacystatement.
We use the following cookies:
- Technical cookies that relate to the correct functioning of the Website (mandatory)
These cookies are essential for the correct functioning of our Website and cannot be configured. These cookies enable you to browse the Website, to use its functionalities and to record your preferences, such as the language used, access to your account, items added to the basket, etc. and to secure our Website against possible fraud by using predictive analyses. In the event fraud is suspected by our systems, denying you the possibility to place an order on the Website, you will be informed immediately and you will then have the opportunity to contact our customer service team in order to have your payment reviewed.
- Analysis cookies on the Website
These cookies, so-called performance cookies, enable us to measure how often you visit the Website (number of visits, pages viewed, sources of traffic, etc.), in order to analyse your browsing session on the Website and your reactions to the products that we propose to you, and therefore to optimise the Website performance. These cookies gather this information about the visitor’s browsing session on the Website, in order to help us to improve the site ergonomy and functionality. By accepting these cookies, you contribute to improving our Website.
- Preference cookies (Experience and relationship)
When you browse the website or place orders online, the Website remembers your preferences. This simplifies, facilitates and personalises your browsing experience in order to respond better to your preferences and expectations. These cookies enable us to offer you product recommendations, relevant services or content on the site, as well as through the emails you are sent or your in-store experience, in line with your expectations and preferences. They can also enable us to test and improve the site ergonomy. Without these cookies, your use of the Website may be slower and the relevance of recommendations limited.
- Geolocation cookies:
These cookies enable you to benefit from certain functionalities of our services proposed on the Website (e.g. store opening hours and days, etc.). Furthermore, some of our service providers may use these cookies to send you adverts depending on your location
- Targeting or advertising cookies (Marketing and social media media):
These cookies are used to display ads both on and off our Website, including social media sites, that may interest you. In order to do this, we may send your email address to our partner social media sites, in encrypted form. Furthermore, these cookies limit the number of times you see an ad and help us to measure the efficacy of our advertising campaigns. They gather certain information in order to better target the ads, depending on your centres of interest. If you disable these cookies (including ours), they will continue to be displayed during your browsing session, but they will not record your centres of interest and these will therefore become less relevant.
- Social media site cookies:
These cookies are used to enable you to connect to our Website through social media sites such as Facebook, Google and other third-party sites.
It's up to you whether or not you choose to accept cookies on your device, except when they are cookies that relate to function and security and which are necessary for the correct functioning of our Website. Cookies remain on your device for a duration of 13 months.
You can disable the cookies by setting the configurations on your browser; however, you should be aware that by disabling the cookies, you risk not being able to use the Website's full functionality. Here is some information about how to disable cookies for certain web browsers:
Firefox:
- Click on the Menu ≡ button and select Options.
- Select the Privacy & Security panel.
- Under Enhanced Tracking Protection, select the Custom radio button to choose what to block.
- Select the Cookies checkbox. Cross-site and social media trackers is the default setting.
- To block all third-party cookies, select All third-party cookies (may cause websites to break) from the drop-down.
- Close the about: preferences page. Any changes you've made will automatically be saved.
https://support.mozilla.org/en-US/kb/disable-third-party-cookies
Internet Explorer:
If you don't want sites to store cookies on your PC, you can block cookies. But doing this might prevent some pages from displaying correctly, or you might get a message from a site letting you know that you need to allow cookies to view that site.
- In Internet Explorer, select the Tools button, and then select Internet options.
- Select the Privacy tab, and under Settings, select Advanced and choose whether you want to accept, block, or be prompted for first-party and third-party cookies.
Google Chrome:
You can block or allow all cookies by default. You can also allow cookies from a specific site, while blocking third-party cookies in ads or images on that web page.
- On your computer, open Chrome.
- At the top right, click More More and then Settings.
- Under 'Privacy and security', click Cookies and other site data.
- Select an option:
- 'Allow all cookies'
- 'Block all cookies (not recommended)'.
- 'Block third-party cookies in Incognito'
- 'Block third-party cookies'.
Important: If you block third-party cookies, all cookies and site data from other sites will be blocked, even if the site is allowed on your exceptions list.
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en-GB
Safari:
In the Safari app on your Mac, choose Safari > Preferences, click Privacy, then do any of the following:
- Prevent trackers from using cookies and website data to track you:
Select “Prevent cross-site tracking”. Cookies and website data are deleted unless you visit and interact with the trackers’ websites.
- Always block cookies:
Select “Block all cookies”. Websites, third parties and advertisers can’t store cookies and other data on your Mac. This may prevent some websites from working properly.
- Always allow cookies:
Deselect “Block all cookies”.
Websites, third parties and advertisers can store cookies and other data on your Mac.
- Remove stored cookies and data:
Click Manage Website Data, select one or more websites, then click Remove or Remove All.
Removing the data may reduce tracking, but may also log you out of websites or change website behaviour.
- See which websites store cookies or data:
Click Manage Website Data.
Note: Changing your cookie preferences or removing cookies and website data in Safari may change or remove them in other apps.
https://support.apple.com/en-gb/guide/safari/sfri11471/mac
Please note that we do not control the use of cookies by third parties.